Return & Refund Policy

If you are not entirely satisfied with your purchase, we're here to help. You may return the product to us, within 7 days.

Partty supplies are not returnable

 

To be eligible for a return

  • The returned goods/products  should be in the good condition.  (unused, unwashed and retain the original merchandise tag and packaging)
  • Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase
  • If the goods/products has been used, washed or damaged by the customer, there will not be any refund..
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
  • Not applicable for Sale items, accessories and specifically stated non-returnable items.
  • Orders placed using discount codes are not applicable for exchange and returns.
  • All items must be shipped back within 5 working days ( MALAYSIA ) / 10 working days ( OUTSIDE MALAYSIA) upon item received.
  •  We only refund in credit term. No cash refund(s) are allowed. Returns are applicable on regular priced orders only. This does not include accessories, lingerie products, all sale items and all other items stated under item description.
  • Initial Shipping costs of RM6 for West Malaysia, RM12 for East Malaysia will be charged for each return if free shipping had been provided for the order. For example, if the returned item costs RM38 you will receive RM32 (West Malaysia)

Minii's will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7 working days after the confirmation.


Please contact our customer service to get  return address 

 

AFill it up and email to support@miniiskids.com

EMAIL SUBJECT : RETURN FORM
ORDER NUMBER: 
TRACKING NUMBER : ( Kindly provide tracking number of the return parcel )
PRODUCT(s) NAME :
REASONS : example ( Item does not fit / unsatisfactory item / Defective Items- attach photo(s) if possible / Incorrect item received )

 

Please contact us at support@miniiskids.com if you have any questions or doubts.