Terms & Conditions

Welcome to Minii's  web site online store. Terms and conditions stated below applies to all visitors and users of Minii's . You're bound by these terms and conditions as long as you're on www.miniiskids.com


General
All Products and content of terms and conditions may be change, move or delete at any time. Please note that Minii's  have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, Minii's  will take immediate actions against the offender(s).
For general or sales enquiries, kindly email us at support@miniiskids.com with your order number.  Do allow us up to 48 hours to respond to enquiry emails.



Products

  • We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.
  • If we discover any errors in the price of details of any products which you have placed order, we will inform you as soon as possible. We reserve our right to reconfirm your order with the correct price or detail or to cancel the order even in the event that you disagree with price. 
  • Measurements stated may vary 1cm-3cm as items are mass produced. In such cases, it will not be considered a defect and no exchanges will be carried out.
  • For printed items, please note placement of prints will differ for every piece due to cut of fabric.
  • As such, colors may be portrayed with slight differences. This applies especially for brighter hues. Requests for exchange/ return due to such reason will be rejected.
  • For light colored items, there may be slight small black dots which are not obvious. As this does not change the overall appearance of the item, it will not be considered a defect.
  • Items with slight imperfections (loose thread, slight dotted stains etc) which do not affect the overall appearance of the item will not be considered a defect.
  • Partty supplies are not returnable
  • WARNING CHOKING HAZARD - Children under eight years can choke or suffocate on uninflated or broken balloons. Adult supervision required. Keep uninflated balloons from children. Discard broken balloons at once.

 

Purchase & Delivery

  • Please ensure that the correct item in the correct colors/sizes has been selected before proceeding to check out. Minii's will not be able to amend your orders once they have been confirmed.
  • Please ensure that all required information are submitted during the payment process to avoid possible delays during shipping.
  • Mailing days fall on weekdays. Weekends and Public Holidays are excluded.
  • Orders will be shipped out within 1-2 working days (unless otherwise stated / under BACKORDER/PRE-ORDER ) upon payment verification. 
  • All delivery mails are selected by Minii's unless otherwise stated.  Kindly contact us for shipping charges quotations for countries not listed in the checkout.
  • We reserve all rights to block any accounts for an unlimited length of time if any irregularities in purchasing is spotted.
  •  Cost for re-delivery will be borne by the customer. Minii's will bear the cost of re-delivery if it is deemed as an error on our part. 
  • Any unclaimed bounced parcel after 25 business days grace period will be forfeited. 
  • Order Processing: Orders will be shipped out within 1-3 working days (unless otherwise stated / under PRE-SALES ) upon payment verification. 
  • Delivery Time: Our store located at oversea for lower maintenance fee, we transport large quantity of goods every working days to Malaysia's and transfer to customer during 7-14 working days, but may be longer due to order surge, delayed shipment, clearance etc.
  • All delivery time frames stated are estimated and may be subject to change which depends on the availability from the suppliers. Please note, for International deliveries, local import duties and charges may apply.  

Pre-Sales 
Pre-sales are opened for sold out items and are usually available during the stipulated timeframe only.

  • Arrival time for different items differs and are usually stated under the individual items.
  • We apologize that there may be delayed or cancelled backorders due to unforeseen circumstances such as delayed shipment, lack of fabric, insufficient stocks arrived etc. 
  • You can decide to ship together or separately when checkout if your order consists of both in-stock & backorder item(s).
  • Do kindly refer to the notice
  • Order processing usually takes 7-14 working days, but may be longer due to order surge, delayed shipment, lack of fabric, insufficient stocks arrived etc.
  • For delayed/ cancelled backorders, cancellations of orders are not applicable. A Store Credit with no expiry will be issued accordingly. There will strictly not be any cash refunds. 

Discount codes & Vouchers

  • If you have a discount code, please ensure to input the code before checking out for discount to be valid. No refunds will be made for orders where discount codes are not entered at point of purchase.
  • Discount codes may or may not come with an expiry date. This will be informed accordingly. 
  • Discount codes are strictly non-extensible.
  • Orders placed using discount codes are not applicable for exchange and returns.

Return & Refund Policy 

  • The returned goods/products  should be in the good condition.  (unused, unwashed and retain the original merchandise tag and packaging)
  • Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase
  • If the goods/products has been used, washed or damaged by the customer, there will not be any refund..
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
  • Not applicable for Sale items, accessories and specifically stated non-returnable items.
  • Orders placed using discount codes are not applicable for exchange and returns.
  • All items must be shipped back within 5 working days ( MALAYSIA ) / 10 working days ( OUTSIDE MALAYSIA) upon item received.
  •  We only refund in credit term. No cash refund(s) are allowed. Returns are applicable on regular priced orders only. This does not include accessories, lingerie products, all sale items and all other items stated under item description.
  • Initial Shipping costs of RM6 for West Malaysia, RM12 for East Malaysia will be charged for each return if free shipping had been provided for the order. For example, if the returned item costs RM38 you will receive RM32 (West Malaysia)

Minii's will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7 working days after the confirmation.

 

Store Credits

  • Store credits are issued by Minii's and can be used on any purchase.
  • To redeem your credits, please login your account and select "Store Credits" during check out. Your invoice will then reflect the payable amount after the deduction.
  • Store credits do not have an expiry date unless otherwise stated.
  • Store credits are strictly non-transferable.

 

Site Contents & Copyrights
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Minii's

Comments and Feedbacks
All comments and feedbacks to www.miniiskids.com will be remain Minii's's property.

User shall agree that there will be no comment(s) submitted to the www.miniiskids.com will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment's content made.

Newsletter
User shall agree that Minii's may send newsletter regarding the latest news/products/promotions etc through email to the user.

Indemnification
The user shall agree to defend, indemnify and hold Minii's harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

Link to other sites
Any access link to third party sites is at your own risk. www.miniiskids.com will not be related or involve to any such website if the user's content/product(s) got damaged or loss have any connection with third party site.

Inaccuracy Information
From time to time, there may be information on  www.miniiskids.com that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfy with your purchased product(s), please return it back to us with the invoice. Please check out “Return and Refund Policy”.

Termination
This agreement is effective unless and until either by the customer or  www.miniiskids.com. Customer may terminate this agreement at any time. However,  www.miniiskids.com may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.